Enhancing Customer Attraction & Retention in Oman’s Tourism Sector

Professional Seminar for Tourism & Hospitality Leaders

In today’s highly competitive tourism market, attracting visitors is only the first step. Long-term success depends on creating memorable experiences, building customer loyalty, and encouraging repeat visits. This professional seminar is designed to help tourism and hospitality leaders develop practical strategies for customer attraction, engagement, retention, and sustainable growth within Oman’s tourism sector.

Seminar Objectives

The seminar will explore effective approaches to:

• Attract the right customers

• Create memorable tourism experiences

• Build customer loyalty and repeat business

• Strengthen competitiveness in the tourism market

• Support sustainable growth of Oman’s tourism industry

Key Themes

The seminar focuses on a customer journey framework consisting of four essential stages:

Attract
Identifying and attracting the right target audience.

Engage
Creating meaningful and memorable customer experiences.

Retain
Developing loyalty and increasing repeat visits and repeat business.

Grow
Using customer loyalty as a driver for sustainable tourism growth.

Expected Outcomes

Participants will gain practical insights that can help them:

• Improve customer attraction strategies

• Increase customer retention and repeat business

• Enhance visitor satisfaction and customer experience

• Strengthen organizational competitiveness

• Contribute to the long-term growth of Oman’s tourism sector

Who Should Attend?

This seminar is designed for:

• Hotel General Managers and Operations Managers

• Owners and Managers of Tourism Companies and Travel Agencies

• Resort and Hospitality Service Providers

• Marketing and Customer Experience Managers

• Tourism-related business leaders and decision-makers

Event Information

Date: 23 June 2026
Venue: Ministry of Tourism, Muscat, Oman
Registration: Free of Charge (Registration Required)

Led By

Dr. Omid Fadaeimanesh

A business consultant and executive trainer with more than 30 years of academic and professional experience. Dr. Fadaeimanesh has extensive international experience and has worked with organizations across different sectors to improve customer experience, business performance, and sustainable growth strategies.

Building Loyalty. Creating Value. Growing Oman’s Tourism Together.

For registration and additional information, please contact:

Dr Omid Business Solutions S.P.C
🌐 www.DrOmid.om
📧 info@DrOmid.om
📍 Ministry of Tourism, Muscat, Oman
📞 +968 91238052 / +968 90955912